Terms & Conditions
Ticketing Terms and Conditions
Ticketing T’s & C’s
1/ Proof of age may be required for all ticket types. Please ensure that you have ID with you in case you are asked. Failure to provide such ID may result in you being asked to leave the festival.
2/ Adult tickets can only be used by people age 18 or over.
3/ Young Person (age 10-17) Tickets can only be purchased in conjunction with Adult Ticket purchases (maximum purchase of 3 ‘Young Person’ tickets per adult ticket)
4/ Child (9 & under) Tickets can only be purchased in conjunction with Adult Ticket purchases (maximum purchase of 3 ‘Child’ tickets per adult ticket)
5/ By purchasing a Child Ticket (age 9 & under) or a Young Person Ticket (age 10-17) you are confirming that you are either the parent, legal guardian or nominated guardian of the Young Person or child for whom you are purchasing.
6/ Child and Young Person ticket holders can only enter the festival with the person who purchased their ticket i.e. their parent, legal guardian or nominated guardian. Any Young Person Ticket holders attempting to enter the festival without this person will be denied entry to the festival. For safety reasons, any persons attempting to enter the festival with a Child Ticket holder that they are not the parent, legal guardian or nominated guardian for will be denied entry.
7/ Each adult attending can accompany up to a maximum of 3 Young Person Ticket holders and 3 Child Ticket holders.
8/ Young Person ticket holders must be accompanied by their parent/guardian at all times after 10pm.
9/ Child Ticket holders must be accompanied at all times by their parent, legal guardian or nominated guardian.
10/ Upon admission to the event visitors will be subject to searches by Security staff or Police.
11/ Management reserve the right to refuse admission should circumstance dictate.
12/ The management observe a strict zero tolerance approach to:
- anti-social behaviour, physical or verbal abuse to staff or other visitors
- The use of drugs (including psychoactive substances/’legal highs’) at the event and on the event site
Any visitors engaged in the above activities will be refused admission or ejected from the site
13/ No alcohol can be brought onto site (with the exception of on first admission for camping visitors on Friday 7th September; see what to bring for more information on limitations). Any found at point of admission will be confiscated. Sealed plastic bottles of water are permitted.
14/ For the safety of all visitors no glass containers or vessels will be permitted on site. Please do not bring glass onto site. All glassware will be confiscated at point of admission.
10/ Prior written permission is needed by Eklectica Ltd to use Eklectica tickets in any sales promotions, media, marketing, reward programmes, staff incentives, raffles, auctions or general competitions.
15/ Tickets are strictly non-refundable
16/ Ticket are only available first hand from the official event website. Do not buy tickets for this event from any other source.
17/ Readmission to the event will be prohibited after 20.00 on all show days
18/ Photography & Filming. Each Ticket Holder attending the Event:
- acknowledges that he/she is likely to be recorded and the resulting content publicly disseminated across a range of media;
- acknowledges that the police and/or security staff may carry out filming for the security of Ticket Holders and the prevention of crime;
- agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst present at or about the Venue (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;
- acknowledges and agrees that we are the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound or images taken within the Venue (including future rights to such recordings or to any works derived from such recordings) and waives, on an irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and to any such recordings; and
- hereby unconditionally and irrevocably grants to us a perpetual, exclusive, freely assignable and royalty-free licence to use, adapt, distribute and/or exploit, by any means and in any current and/or future form or type of media or format, any recordings taken by the Ticket Holder within the Venue in breach of section 12 of these Conditions.
What can I bring to Eklectica?
What To Bring to Eklectica!
We want everyone to have a super fun and safe time at our event – so please read the following carefully so you know what to, and what not to bring with you on the event weekend!
1/ A friendly disposition and your dancing shoes!
2/ Sensible clothing and footwear for an outdoor environment!
3/ Water in sealed plastic bottles is permitted, up to the amount you can easily carry.
4/ Visitors are not permitted to bring alcohol on to site. Searches will be conducted at point of admission and any alcohol found will be confiscated.
THOSE WHO ARE ENTERING THE SITE ON FRIDAY 7TH SEPTEMBER WITH WEEKEND CAMPING TICKETS MAY BRING ALCOHOL, ON THEIR FIRST ADMISSION TO SITE, PROVIDED ALCOHOL IS SEALED IN ORIGINAL CONTAINERS IT IS NOT IN GLASS VESSELS. THOSE ARRIVING TO CAMP ON SATURDAY OR SUNDAY WILL NOT BE PERMITTED TO BRING ALCOHOL ONTO SITE.
NB; The maximum you can bring in per person is 1 crate of cans/plastic bottles (24 max.) & 70cl of spirits OR 1 crate of cans/plastic bottles (24 max.) & up to 3 litres of wine in a plastic bottle or carton/bag/box. You will be asked to leave excess quantities outside the event. You will NOT be allowed to re-enter the festival site with alcohol once you’ve entered the festival site via the entrance gates. See a list of our prohibited items here.
5/ No food may be brought onto site, with the exception of baby food (not in glass containers)
THOSE WHO ARE ENTERING THE SITE ON FRIDAY 7TH SEPTEMBER WITH WEEKEND CAMPING TICKETS MAY BRING REASONABLE FOOD PROVISIONS, ON THEIR FIRST ADMISSION TO SITE. THOSE ARRIVING TO CAMP ON SATURDAY OR SUNDAY WILL NOT BE PERMITTED TO BRING FOOD ONTO SITE.
6/ To promote overall public safety, no glassware or glass vessels will be permitted on site. Searches will be conducted at point of admission and any glass found will be confiscated.
7/ Large suitcases and travel bags are prohibited, with the exception of those with camping tickets admitted on Friday 7th September.
8/ No highly flammable liquids, gases, pyrotechnics, Chinese lanterns, camping stoves or hazardous chemicals are permitted on site. Those found in possession of such items will be refused admission.
9/ No knives, needles, sharps or any other dangerous items as flagged by our security staff will not be permitted on site. Those in possession of said items will be refused admission.
10/ No pets will be allowed on site (that includes all the usual household animals, and whatever else you might have at home!)
11/ Camping chairs are allowed into the event at a ratio of 1 per person – there will be some areas of seating throughout the park, but most of the time you’ll be on your feet!
10/No bicycles, micro scooters or skateboards will be permitted on site for this event.
- No large flags, banners or blow up items will be prohibited on site for this event.
12/ No handheld communication devices that could be used for illegal purposes, radios, jammers/scanners, klaxons, buzzers, laser pens or other potential dangerous or illegal paraphernalia is prohibited on site.
13/ Unauthorised professional photography or filming equipment is strictly prohibited.
14/ Buggies and Pushchairs will be admitted onto site, but please be aware that some paths and areas are grass/gravel so may be more difficult to get around. Also, during main programmed entertainment, and in some high density/footfall areas those with buggies or pushchairs may be asked to move to less densely populated areas on safety grounds.
General Event Information
General Event Information
If the event is not sold out beforehand, tickets will be available to purchase from the official Eklectica Website in advance of the event up to 23.59 on Thursday 6th September.
A box office will be open at the entrance to the event Site to purchase any remaining tickets upon arrival at the event from 11.00am each morning. PLEASE CHECK OUR WEBSITE FOR TICKET AVAILABILITY IN ADVANCE OF ATTENDING IF YOU INTEND TO BUY A TICKET ON THE DAY. Tickets to Eklectica are limited and the event is subject to a maximum capacity
There is no readmission to Eklectica @ Robin Hill after 20.00 on each show day, once you’re in past that time, you’re in, so please plan ahead!
The event is a full standing event – there are some seating areas within the event – by you’ll be mostly on your feet. Seats/chairs are not permitted into the event
No food or drink is allowed onto site (apart from baby food in non-glass containers, and a personal supply of drinking water in a sealed plastic container. Exceptions are in place for weekend camping ticket holders, please see T’s and C’s.
Eklectica operates a strict Think 25 policy with regard to alcohol sales. If you are lucky enough to look younger than 25 you will need to provide the following ID; Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph or Full or provisional photo card driving license issued by the DVLA.
If you are under 18 you will be committing an offence if you consume, or attempt to buy alcohol on site. Similarly, it is an offence to attempt to buy alcohol for a minor.
Anyone committing alcohol related offences on site will be removed from site and reported to the police.
The event is open to the public at 14.00 – 01.00 on Friday 7th September 12.00 – 01.00 on Saturday 8th September, and 12.00 – 01.00 on Sunday 9th September. We will avoid queuing where possible but please allow time to pass through our admissions area and personal/bag searches. There may also be slight delays leaving the site depending upon demand for buses and taxis.
Parking on site is limited and by ticket only – please purchase/allocate your parking ticket in conjunction with your event tickets via our website. You will not be permitted to park without a valid parking pass. Parking is subject to a maximum capacity and parking tickets are allocated for the entire weekend, not by day.
Tickets are only available to buy direct from the event organisers via the official Eklectica website. Do not purchase tickets from any other source. Tickets are no transferable and non-refundable.
CCTV will be on operation across the event site for the protection or the public. This is controlled by Vectis Ventures Ltd.
Smoking onsite is limited to outdoor areas. Smoking is not permitted at any point of sale, bars, food or hospitality outlets or inside any temporary event structure. Please be respectful of other visitors and use litter bins provided when discarding stubs.
Are there any age limits?
All persons under the age of 18 MUST be accompanied at the festival by a parent, legal guardian or nominated guardian. Please ensure you read our terms & conditions in full.
Anyone under 18 trying to enter the festival with an adult ticket will not be permitted to enter the festival under any circumstances.
We will be operating and enforcing a strict Challenge 25 policy. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification.
Valid forms of ID include:
– An in date photographic driver’s license or provisional licence.
– A valid passport (not a photocopy). Out of date passports will NOT be accepted.
– A Proof of Age Standards Scheme Card (showing the PASS hologram).
ATMs and contactless payment
There are no cash points on the site. We recommend you attend with sufficient cash for your visit. All bars and most traders accept debit/credit and contactless payment.
Free Drinking Water
There is free water available throughout the event. Locations are signposted and are also shown on the event maps.
Customer Service Information Hubs
Our primary customer service hub is at the admissions area and box office. Secondary customer service functions will also be available for the event welfare location in the main arena. Our team will be easily recognisable with official ‘Eklectica’ event uniform. If you have any issues during the weekend please talk to one of our many friendly event stewards and security team on hand to help!
Customer Welfare, Lost Children and First Aid provision
Welfare and First Aid provision is in the Main Arena field and operated by our trained and experienced staff and in conjunction with the NHS ambulance service. Both services are open during event hours and all visits are logged and recorded.
The Event welfare point is also the main point of reference and rendezvous location for lost family members and children.
Food & Drink
We have a range of themed bars selling great refreshments from real ales to cocktails, as well as an extensive offer of wonderful foodie delights. If you have a certain dietary requirement, several of our food vendors will offer suitable meals, but these may not be suitable for visitors with allergies.
We take great pride in our toilets! You’ll find a mixture of permanently installed toilets and event loos for your use whilst on site. Disabled toilets are available in all main areas.
Nappy Changing Facilities
Nappy changing facilities are situated in the same location as the accessible toilets and at event welfare.
Left Luggage / Cloakroom
There are no left luggage or cloakroom facilities at Eklectica. Bring only what you can carry and please leave valuables at home.
Eklectica merchandise is available from our outlet in the Main Arena and programmes are available upon admission for a small charge.
Seating and Shade
There are some places to sit down and relax including garden tables and benches in the main areas. There are areas of shade within the parks woodland, and we can rely on the British weather to be unpredictable so please come prepared with sun cream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the forecast in advance!
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point in the Main Arena. Please remember that all medication must be self-administered.
Lost & Found Property
During the open hours of the event all lost and found will be administered at the Welfare Point in the Main Arena. Any items of lost property can be handed in, or logged at here.
After the event, any outstanding lost property will remain in the main reception of Robin Hill Country Park for 2 weeks before being turned over to the local police authority. Please call 01983 527252 to arrange to speak to our lost property team AFTER the event.
Eklectica promotes full accessibility for those with disabilities, but please bear in mind that there are limited hard standing paths/routes and some steep inclines within the park which may make access a little difficult, especially in bad weather.
All guests with disabilities and their carers are required to purchase standard admission tickets for the event at normal face value.
Guests will be issued with a ‘Special Access’ wristband in additional to their normal accreditation at point of entry [to the event] which gives access to additional facilities listed below. Please bring proof of disability on the day.
Guests with Disabilities have access to the following provisions;
- General Admission entry through the main gate or accessible entrance gate
- Access to an extensive range of bars, food traders in the main arena
- Right to use accessible toilets, which are located within all main areas at the event
- Access to a reserved viewing area for disabled visitors and their carers
Sorry, disabled parking, whilst allocated is located in the main parking area and may not be ‘hardstanding’.
Bringing a campervan?
Eklectica Camping Vehicle Allocation and Terms 2018
Allocation available by application only to email@example.com, and approval only upon completion of separate ‘camping vehicle application’ and in accordance with T’s and C’s and payment of additional fee.
Download an Application HERE. The fee per vehicle is £40.
- We will allocate 9m × 6m space per campervan pitch to use for your campervan and awning. Please ensure your vehicle fits within these parameters.
- Your Campervan must be a bonified campvan/mobile home… Any vehicles that are not fit for purpose, or with ‘beds thrown in the back’ will not qualify.
- Confirmation will only be issued upon receipt of payment of the camping vehicle surcharge (paid via BACS)
- All persons accompanying the vehicle must have a valid weekend camping ticket
- Also, please note that there will be no electricity or water hook ups provided.
Eklectica Ltd take no responsibility for loss or damage to vehicle or content whilst accessing or staying on site.